FreshGrow Privacy Policy

Last Update: 09 June 2025

Welcome to FreshGrow

FreshGrow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products and services, or interact with us online or offline.

By using our site or services, you agree to the practices described in this policy.

1. Information We Collect

Membership is available to individuals aged 18 and above. By registering as a member, you agree to provide accurate information and to abide by FreshGrow’s Terms of Service and Privacy Policy.

A. Personal Data You Provide

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party gateways)
• Product reviews or messages you submit

B. Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken
• Referring website (if applicable)
• Cookie and analytics data

2. How We Use Your Information

We use your information to:

• Process and ship your orders
• Communicate with you about purchases, deliveries, and updates
• Provide customer support and product recommendations
• Improve our website and services
• Send promotional content (if you've opted in)
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Third-party service providers (e.g., payment processors, couriers)
• Marketing platforms (only if consent is given)
• Government authorities when legally required

All partners are required to protect your data in accordance with applicable laws.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

5. Data Security

We implement physical, electronic, and administrative safeguards to protect your personal information. While we do our best, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access or update your personal data
• Request deletion of your account
• Opt out of marketing communications
• Withdraw consent for data processing at any time

To exercise your rights, contact us at privacy@freshgrow.com.

7. Data Retention

We retain your personal information as long as needed for order fulfillment, legal compliance, and customer service purposes.

8. Children’s Privacy

FreshGrow does not knowingly collect data from children under 13. If we discover such data has been collected, it will be deleted promptly.

9. Policy Changes

We may update this Privacy Policy occasionally. You will be notified of any significant changes via email or on our website.